Order & payment
Order
You place an order in 3 steps:
1
Place the products in your shopping cart
Click order.
2
Enter contact information
Check your order.
3
Pay your order
You will receive a confirmation mail from us within 1 hour.
Questions and answers
No account yet?
Click on create account and follow the steps.
Problems while ordering?
Did you not receive a confirmation mail?
Article has disappeared in the shopping cart?
Do not switch from NL to BE while ordering, as items can be removed because they are not available in another country.
Delete cookies and try again.
Delete cookies and try again.
Received wrong product?
1. Register the item that you actually ordered, but did not receive, as a return.
2. Send the item you have not ordered.
3. Order the correct item yourself (again), then you will receive it the fastest.
Do you not agree with the above explanation? Then contact us.
Chat via WhatsApp or send us an email.
2. Send the item you have not ordered.
3. Order the correct item yourself (again), then you will receive it the fastest.
Do you not agree with the above explanation? Then contact us.
Chat via WhatsApp or send us an email.
Adjust order
You can no longer adjust your order. What you can do: as long as your item has not yet been shipped, you can cancel via the link cancel order in your account. We will email you if the cancellation was successful and after processing, we will refund you.
Not working? Check Returns & exchanges. You will receive your money back within 5 working days after processing your return.
Payment options
We support the following payment methods on hour shopping platforms:
| Payment options | Online store | Experience Center |
|---|---|---|
|
iDeal More information
Online store:
Supported
Experience Center:
Not supported
|
Supported
Online store:
Supported
Experience Center:
Not supported
|
Not supported
Online store:
Supported
Experience Center:
Not supported
|
 Creditcard
Online store:
Supported
Experience Center:
Supported
|
Supported
Online store:
Supported
Experience Center:
Supported
|
Supported
Online store:
Supported
Experience Center:
Supported
|
|
Creditcard More information
Online store:
Supported
Experience Center:
Supported
|
Supported
Online store:
Supported
Experience Center:
Supported
|
Supported
Online store:
Supported
Experience Center:
Supported
|
 Debit
Online store:
Supported
Experience Center:
Supported
|
Supported
Online store:
Supported
Experience Center:
Supported
|
Supported
Online store:
Supported
Experience Center:
Supported
|
 Bancontact
Online store:
Supported
Experience Center:
Not supported
|
Supported
Online store:
Supported
Experience Center:
Not supported
|
Not supported
Online store:
Supported
Experience Center:
Not supported
|
|
Pay later More information
Online store:
Supported
Experience Center:
Not supported
|
Supported
Online store:
Supported
Experience Center:
Not supported
|
Not supported
Online store:
Supported
Experience Center:
Not supported
|
 Spread payment
Online store:
Supported
Experience Center:
Not supported
|
Supported
Online store:
Supported
Experience Center:
Not supported
|
Not supported
Online store:
Supported
Experience Center:
Not supported
|
Pay later
Klarna may not be available due to these factors:
- Amount is too high
- Outstanding invoices and/or transferred to the collection agency
- Kind of articles
- Previously placed orders
Failed orders
Some tips:
- Try again later, could be a temporary outage at your bank or credit card company
- Pay with another payment method if possible
- Pay with another browser or device
Problem with payment?
Do you receive a message that the order or payment has failed, but money has been debited? Then we will pay you back. How quickly you receive the money depends on the reason and your payment method.
Due to a technical malfunction?
iDEAL or Pay later: within 5 working days
Creditcard: the reservation will be canceled within 1 working day
Creditcard: the reservation will be canceled within 1 working day
Has the transaction expired?
Are you looking for more information?
